Welcome to Paradise on Hamilton Island
The holiday home you are staying in is privately owned and we ask you to please look after it.
For Urgent Medical, Fire or Police Emergencies call 000
If you need to get in touch outlets on the island or contact security you can call switchboard on 07 4946 9999.
Download the “Hamilton Island App” on your smart phone. The Resort Centre also has many brochures and tour desk to make your bookings.
Please feel free to contact us should you feel the need 07 4946 5390
IMPORTANT INFORMATION
- We appreciate any feedback and we require all maintenance issues or damage to be reported to the office straight away.
- For non-urgent medical help, you can contact the island Medical Centre which is run by Atticus Health on 07 4804 5688 or get in touch with a GP via doctorinmypocket.com.au.
- Your property comes with a WiFi device. The password is SunnyDays. The device has limited data. Please ensure it is always plugged into the power point and if you have any trouble connecting, please turn the WiFi off for a minimum of 5 minutes for it to reset.
- On check in you must report via email any property damage, failure to do so will result in additional charges.
- NO items should be taken away from your holiday home to other properties.
- Protect the planet by please disposing of waste responsibly and use the marked recycling bins in your nearest bin enclosure at the end of the building or driveway.
- Please ensure that all doors and windows are closed when using the air-conditioning. We recommend the temperature be 24 degrees with fans on high. Having the temperature too low on the air conditioner can seize the system and create leaks.
- PLEASE DO NOT THE FEED BIRDS as it is not good for their health and it encourages them to come in and help themselves to your groceries and have pillow fights. Keep doors and windows firmly shut when you are not home.
- SMOKING is NOT allowed in this accommodation.
- Guests are reminded that this is a ‘self-contained’ and not a ‘serviced’ property. It is the Guest’s responsibility to keep the property clean during their stay. The accommodation has been stocked with an initial supply of complimentary items such as cleaning products, condiments and bathroom itemsfor your convenience. If more items are needed, we ask you please purchase from the IGA.
- The day before DEPARTURE someone will contact you to advise your checkout time and procedures. If your property comes with a buggy. It is important that our day runs smoothly so you must have your bags ready at the door before we come to escort you to the marina or airport.
- On departure, please close the external doors and the leave the property spare key on the kitchen bench. To avoid any extra charges, make sure all kitchenware is washed and put away, the benchtops and tables wiped clean and the BBQ clean.
Being a tropical island you may see some wildlife and insects you are not familiar with like bush cockroaches, snakes, geckos, possums and birds.
While our accommodation does get pest control treatments regularly to minimalise unwanted little pests, keep food in the fridge or sealed and benchtops clean. Keep glass doors and windows firmly shut when you are not home including louvers.
DANGEROUS JELLYFISH
Over the years, during the summer months when the ocean is warm, the Whitsundays has experienced an increased presence of Jellyfish in particular the
Box Jellyfish and Irukandji Jellyfish.
This Irukandji Jellyfish is small, translucent and most of the time not seen. Symptoms of the Irukandji Sting include onset severe pain, muscle constriction and breathing difficulties which requires immediate medical attention. People with pre-existing medical conditions, small children and the elderly are particularly vulnerable to the Irukandji sting.
We recommend wearing stinger suits when swimming in the ocean and to only swim in the presence of others in case assistance is required. Alternatively there are plenty of pools on the island that you can swim in.
BATS
Of an afternoon you may notice flying foxes and fruit bats in the trees and migrating over the islands. These bats should not be approached or taunted as they can carry the lyssavirus.
SNAKES
Snakes are apart of the Australian enviroment. While most are mild venormous we do also have taipans and eastern brown snakes. If you see a snake calmy walk away and try not to disturb it.
ALWAYS BE CAUTIOUS AND GO DIRECTLY TO THE MEDICAL CENTRE IF YOU HAVE BEEN IN CONTACT, BITTEN OR SCRATCHED BY WILDLIDE.
Please notify the switchboard for Wildlife Carers to come if required.
CYCLONE PROCEDURES
- The Whitsundays are subject to cyclones during the summer months of the year. While every effort is made to ensure your safety, there are things you should know and be aware of if a cyclone is expected in the region.
- In the event of a cyclone you should always remain calm and follow the instructions advised.
- A newsletter is usually placed under your door to keep you updated and you can also call the advice line on 1300 659 212 or if you have a smart phone at www.bom.gov.au
- With Cyclones generally comes a lot of rain, winds exceeding 110km and they can create storm surges (elevated sea levels).
- To minimalise flying debris we ask you to make sure all furniture and belongings are brought inside and always keep your doors and windows closed. Draw any curtains or blinds for further protection.
- With power outages comes water outages and you should fill water containers for drinking.
- Do not use candles unless absolutely necessary and always protect the naked flame.
- When a cyclone passes directly over beware of the “eye of the storm” which will be a very still and quiet time before it will get windy and rain again. Please do not go outside during this time and wait until you have been given the “all clear”. The emergency response team will make sure all streets and areas are safe before issuing the “all clear”. Please stay safe and feel free to contact us if you have any concerns.
